Drop off in person.
Bring your piece by, on your time. Each appointment is roughly 30 minutes — long enough for us to take it in carefully, not so long it becomes an errand.
Terms of Service
Terms of Service
These Terms of Service govern your use of the Hyde Trading Co. authentication and resale platform (the "Service"). By creating an account, submitting an item, or accepting an offer, you agree to these terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years of age to use the Service. By submitting an item, you represent that you are the rightful owner, possess the legal right to sell it, and have not pledged it as collateral or otherwise encumbered it. Hyde Trading Co. reserves the right to decline any submission at our sole discretion.
2. Authentication Process
All items undergo a multi-factor authentication process consisting of automated AI pre-screening, in-house specialist evaluation, and physical inspection upon receipt. The AI pre-screening is an initial triage step and is not a final determination of authenticity. Final authentication decisions are made by our in-house specialists and are binding.
If we determine an item to be counterfeit, replica, altered, or otherwise inauthentic, the item will be returned to you at your expense, and no offer will be paid. Repeated submissions of inauthentic items may result in suspension or termination of your account.
3. Offers
Offers are calculated based on the current resale market for your specific item, factoring in brand, model, condition, completeness, and demand. Offers are valid for 72 hours from the time of issuance unless otherwise stated. We may revise an offer if, upon physical inspection, the item differs materially from the photographs and details you submitted.
You are under no obligation to accept any offer. If you decline, your item will not be shipped to us, and no further action is required from you.
4. Shipping and Risk of Loss
Upon offer acceptance, we will provide you with a prepaid shipping label. You are responsible for packaging the item securely and shipping it within 7 business days of receiving the label. Risk of loss transfers to Hyde Trading Co. upon the carrier's confirmed pickup of the package. We are not responsible for items damaged due to inadequate packaging.
5. Payment
Accepted offers are paid via PayPal to the email address associated with your verified PayPal account. Payment is initiated within 1 to 2 business days following successful authentication. Hyde Trading Co. is not liable for delays caused by payment processors, banking systems, or incorrect PayPal information you have provided.
6. Returns
If an item fails authentication, we will return it to you at your expense via the address on file. You will be notified by email when the return is shipped. Hyde Trading Co. is not liable for returned items damaged in transit beyond the limits of the carrier's liability coverage.
If you fail to provide a valid return address, or if multiple delivery attempts fail, the item may be considered abandoned after 60 days, after which we have no further obligation.
7. Prohibited Conduct
You may not submit items that are counterfeit, stolen, subject to a recall, or otherwise restricted from sale by law. You may not use the Service to launder funds, evade taxes, or misrepresent the identity of the item or seller. Violation of this section may result in immediate account termination and reporting to relevant authorities.
8. Account Suspension and Termination
We may suspend or terminate your account at our discretion, with or without notice, for violations of these Terms, the Authenticity Policy, or applicable law. You may close your account at any time by contacting support. Pending submissions or offers may be cancelled upon termination.
9. Intellectual Property
You grant Hyde Trading Co. a non-exclusive, royalty-free license to use the photographs and descriptions you submit for the purposes of authentication, listing, and marketing the item, including post-sale display in our catalog. We do not sell or transfer your photographs or personal data to third parties for unrelated purposes.
10. Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the uninterrupted operation of the Service, the accuracy of AI pre-screening, or the resale value of your item. Authentication outcomes are based on the professional judgment of our specialists.
11. Limitation of Liability
To the maximum extent permitted by law, Hyde Trading Co.'s total liability arising from or related to your use of the Service is limited to the offer amount paid (or payable) for the item in question. We are not liable for indirect, consequential, or punitive damages, including lost profits, loss of business opportunity, or emotional distress.
12. Disputes
Any dispute arising from these Terms or your use of the Service must first be raised by contacting support and providing relevant details. We will work in good faith to resolve disputes within 30 days. Disputes that cannot be resolved informally will be governed by the laws of the State of California, without regard to conflict-of-law principles.
13. Changes to These Terms
We may update these Terms from time to time. The version and effective date shown at the top of this document indicate the currently active version. Material changes will be communicated to active account holders by email at least 14 days before they take effect.
14. Contact
For questions about these Terms, please contact our support team via the support tab in your account. For legal notices, contact [email protected].
Privacy Policy
Last updated: May 12, 2026
This is a placeholder draft pending attorney review for CCPA/CPRA and other applicable privacy laws.
1. Information we collect
We collect information you provide directly (name, email, phone, addresses, payment details, item submissions and photographs), information about your use of the Site (pages viewed, actions taken, device information), and information from third parties (identity verification providers, payment processors, shipping carriers).
2. How we use information
We use this information to operate the marketplace, authenticate items, process payments and shipping, communicate with you about your submissions and orders, comply with legal obligations (including California secondhand dealer recordkeeping), and improve the Site.
3. Sharing information
We share information with service providers acting on our behalf (payment processors, shipping carriers, authentication services), with law enforcement when required, and in connection with a sale or merger. We do not sell your personal information.
4. Your California privacy rights
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:
- Know what personal information we collect about you
- Request a copy of that information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of any "sale" or "sharing" of personal information
- Limit the use of sensitive personal information
- Non-discrimination for exercising any of these rights
To exercise these rights, visit your Account → Privacy & Communications page in your portal, or contact our support team.
5. Retention
We retain personal information for as long as your account is active and afterward as needed to comply with legal obligations (tax reporting, transaction records, authentication outcomes, secondhand dealer reporting under California BPC §21626).
6. Cookies and tracking
We use cookies and similar technologies to operate the Site, remember your preferences, and analyze usage. You can manage cookie preferences through your Account → Privacy & Communications page.
7. Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission over the Internet is 100% secure.
8. Contact
For privacy questions or to exercise your rights, contact us through your portal Support tab.
